For the most recent issue of Fast Company, Jeff Chu profiled Tadashi Yanai, the CEO of Uniqlo, one of the hottest retail companies in the world. The piece is full of interesting business & design wisdom throughout.
Yanai, though, cannot resist the American market. Around the corner from his…
That’s how the do everything in Japan (the two handed receipt/card return). And, you don’t have to tip anyone. But, the customer service thing, yeah, it becomes very fake very fast, and most Japanese folks will tell you this. (See page 17 of this Economist article.) On the flip side of this cultural nuance, many people love French stuff here (because it’s a symbol of prosperity and happiness [bread, wine, cafe lifestyle]), but have pretty serious culture shock when they actually visit France partly for related reasons. (see “trigger 2” of this Wikipedia article on the subject.) I love Uniqlo, though.
Reblogged from kottke.org.
June 28, 2012, 4:42am